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FAQ
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Can I get a refund or exchange my order?We do not offer refunds, however we will offer an exchange/store credit on full priced items only. Please refer to our Returns Policy for terms and conditions.
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Do you have a shop or store?Currently we sell our products online via our website. We also have pop up stalls at Warners Bay markets, Pelican Foreshore markets, and Long Jetty markets.
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Where are your products made?Our products are designed in Australia and handcrafted in Bali. Our Mango Wood pieces are designed in Australia and sourced from India.
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Do you offer shipping/postage and how much is the cost?Yes we ship/post Australia wide. Shipping costs will be calculated at checkout depending on the size & weight of your order, as per Australia Post shipping cost.
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How long will it take before I receive my order?All orders placed before 11am will be posted the next business day. Australia Post Shipping timeframes are currently: 7-10 days to Victoria, Western Australia, South Australia, Tasmania, Northern Territory & Far North Queensland 5-7 days to New South Wales and Queensland
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How will my order be protected during transit?All orders are bubble wrapped with care and attention to detail, and with extra protection added for fragile products.
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Do you offer click and collect?We currently do not offer click and collect.
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